Case Study: Language I/O
Our Partnership with Language I/O
Language I/O is a leading provider of translation solutions, specialized in enabling global companies to communicate effectively with their customers in multiple languages. Operating in a fast-paced industry where clear, accurate, and timely translations are crucial, Language I/O sought to enhance their multilingual offerings and ensure their high standards were met consistently.
The primary goal was to deliver seamless translations for their diverse clientele, with a strong emphasis on the quality and speed of delivery.
A New Challenge
Language I/O faced the significant challenge of managing a high volume of translations, particularly in key target languages like French, German, and Italian.
The translations spanned various domains including IT, technical content, marketing, and legal texts, with a strong focus on website translations. Maintaining consistent quality across these diverse types of content was critical. The average monthly workload of approximately 100,000 words added to the complexity, especially when handling Machine Translation Post-Editing (MTPE) tasks. Furthermore, ensuring smooth collaboration and communication across multiple languages and teams was an ongoing challenge.
Why Creative Words
Recognizing the need for a reliable and proficient translation partner, Language I/O turned to Creative Words in 2020. Known for our expertise and proactive approach, Creative Words quickly became more than just a service provider; we became a partner. We implemented a robust system to manage reference materials, including translation memories and terminology databases, ensuring consistency and accuracy. Our team underwent extensive training to align with Language I/O’s specific needs and standards.
We also introduced a dedicated Account Manager and a Cross Language Manager to streamline communication and coordination across different language teams. This proactive approach allowed us to address issues promptly, propose solutions, and continuously improve the workflow. Regular business reviews facilitated ongoing dialogue, helping us align our efforts with Language I/O’s evolving needs.
What We Achieved Together
The collaboration between Language I/O and Creative Words has been exceptionally positive and productive. Our ability to handle significant volumes of work, including complex projects, and expand our team in target languages has been a testament to our efficiency and commitment.
Our proactive and communicative relationship with Language I/O’s project managers has transformed the collaboration into a true partnership. We actively participate in discussions, propose improvements, and address challenges head-on, ensuring that issues are resolved promptly and effectively.
This approach has not only enhanced the quality of our translations but also improved the overall workflow and cooperation between our teams.
The continuous feedback loop and business reviews have been instrumental in maintaining a high level of service.
By reviewing past performance, addressing any issues, and planning for future needs, we ensure that we are always aligned with Language I/O’s goals. This partnership has enabled us to deliver translations that not only meet but often exceed expectations, reinforcing the importance of a collaborative and client-centric approach.
What they say about us
“Working with Creative Words has been a transformative experience for us at Language I/O. Their dedication to understanding our needs, their proactive approach to problem-solving, and their consistent delivery of high-quality translations have greatly contributed to our success. The team’s professionalism and commitment to excellence make them a valued partner.”
— Language I/O Localization Team